Privacy Policy

Teplore Co., Ltd. (hereinafter referred to as "Teplore" or "we") understands the importance of privacy to you and respects your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal data to Teplore. This Policy applies to the website owned and operated by Teplore Group. This Policy describes the information practices of Teplore's website, including what information is collected, how it is used, with whom it is shared and how it is protected.

This Policy explains how your personal data will be processed, but it may not cover all possible data processing scenarios. The Teplore's website may contain links to other websites. Teplore is not responsible for the privacy practices or content of these other websites.

The purpose of this Policy is to help you understand the following:

1. How Teplore collects and uses your personal data

2. How Teplore uses Cookies and similar technologies

3. How to access or modify your personal data

4. How Teplore protects and retains your personal data

5. How Teplore processes the personal data of children.

6. Third-party providers and their services

7. How your personal data is transferred globally

8. How this Policy is updated

9. How to contact Teplore

1 How Teplore collects and uses your personal data

1.1 What personal information we collect from you

You have the option to provide us with or allow us to collect the following information: your name, email, phone number, job title, company name, address, etc. This information is not necessary for the functioning of the website, but it is important for improving service quality and delivery. We do not force you to provide this information, and your refusal will not have a negative impact on using our website.

1.2 We may use your personal information for the following purposes:

Responding to your interaction requests. When you visit our website, participate in online or offline activities, request changes, or request information you need, and contact us regarding any questions or product information, we will collect the following information from you:

Information Category Specific Personal Information Purpose

Contact Information Name, e-mail, phone number, address, company name, job title and other information provided by you For communication purposes, such as replying to your inquiries, comments or suggestions about us, inviting you to participate in Teplore activities, or sending you marketing information.

1.3 How we share, transfer and publicly disclose your personal information

1.3.1 Sharing

Teplore will not share your personal information with any other companies, organizations or individuals. If there is a need to share your personal information with third parties, we will follow the following principles:

A. We will obtain your explicit consent in advance;

B. We may share your personal information with external parties in accordance with legal requirements or mandatory requirements from government authorities;

C. In order for Teplore to provide services to you, your personal information may be shared with third-party service providers. Teplore will only share the necessary personal information with third-party service providers for their products or services.

1.3.2 Transfer

Teplore will not transfer your personal information to any other companies, organizations or individuals unless under the following circumstances:

A. With your prior authorization or consent;

B. When it is necessary to do so in accordance with applicable laws, regulations, legal procedures, or mandatory administrative or judicial requirements.

1.3.3 Public disclosure

Teplore will only disclose your personal information publicly with your explicit consent or based on your active choice.

2 How Teplore uses Cookies and similar technologies

To ensure the proper functioning of the website, we sometimes store small data files called Cookies on your computer or mobile device. Cookies are plain text files that are stored by a web server on a computer or mobile device. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application.  Cookies typically contain identifiers, site names and some numbers and characters. We use our own Cookies or similar technologies, which may be used for the following purposes: Remembering your identity. For example, Cookies or similar technologies help us identify you as our user. With the help of Cookies, the website can remember your single visit (using session Cookies) or multiple visits (using permanent Cookies). Cookies enable the website to save settings such as language, font size, and other browsing preferences of your computer or mobile device. This means that you do not have to reconfigure your preferences every time you visit. If a website does not use Cookies, it will treat you as a new visitor every time you open a web page. For example, if you log into a website and then navigate to another page, the website will not recognize you, and you will be logged out again. Teplore will not use Cookies for any purposes other than those described in this Policy. You can manage or delete Cookies according to your own preferences. For more details about Cookies, please visit

In addition, we may use local storage objects (LSOs) such as Flash Cookies and HTML5 to store content information and preferences. Vendors and partners who provide certain features or display advertisements on our website based on your web browsing activities may also use LSOs such as HTML5 to collect and store information. Various browsers may provide their own administrative tools to remove Html5 and other LSOs.

You can clear all Cookies stored on your computer, and most web browsers have features that allow you to block Cookies. However, if you do this, you may need to manually adjust your user settings each time you visit our website.

3 How to access or modify your personal data

You should ensure that all personal data you provide is accurate and correct. Teplore will make reasonable efforts to maintain the accuracy and completeness of your personal data and update it promptly.

If applicable law requires, you may have the right to access and obtain specific personal data we hold about you, require us to update or correct your inaccurate personal data, refuse or restrict our use of your personal data; and require us to delete your personal data. If you wish to exercise these rights, please provide us with feedback through the contact information we have provided. For security reasons, you may be required to submit a written request. We may refuse to process requests if we have reasonable grounds to believe that they are deceptive, impracticable, or would infringe upon the privacy rights of others.

If applicable law requires, when Teplore processes your personal data based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality or effectiveness of our processing of your personal data based on your consent prior to the withdrawal, or our processing of your personal data based on other legitimate grounds.

4 How Teplore protects and retains your personal data

Teplore values the security of personal data and strictly adheres to the principles of "storage limitation," "minimization," and "accuracy" in personal information protection. We employ appropriate physical, administrative and technical safeguards to protect your personal data against unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technology to ensure data confidentiality, implement protective mechanisms to prevent data from malicious attacks, and deploy access control mechanisms to ensure that only authorized personnel can access personal data. We make every effort to protect your personal data. However, please note that no data transmitted over the internet can be guaranteed to be 100% secure. While we take appropriate measures to protect your personal information, Teplore cannot guarantee the security of the information you provide to us or obtain from our website. Therefore, when using our website, you do so at your own risk. For information on how to report security issues, matters, or potential incidents to Teplore and the Teplore Information Security Team, please feel free to contact us at [] at any time. In the event of a personal data security incident, we will promptly notify you and report to the regulatory authorities in accordance with the requirements of laws and regulations.

We will retain your personal data for the shortest period necessary to achieve the purposes stated in this Policy. Once the relevant business is completed, we will promptly delete your personal information in accordance with applicable laws and regulations, unless there is a legal requirement or permission to extend the retention period. The retention period may vary based on different scenarios, products, and services. The criteria we use to determine the retention period include the time required to fulfill the purpose of the business, including providing products and services, maintaining relevant transaction and business records, managing and improving product and service performance and quality, ensuring the security of systems, products, and services, safeguarding public interests, responding to potential user queries or complaints, and identifying issues. We also consider whether users agree to a longer retention period and whether there are any special requirements for data retention under laws or contracts.

5 How Teplore processes the personal data of children

Our products, websites, and services are primarily intended for adults, and we generally do not actively collect personal data from individuals under the age of 14. In reality, it can be challenging for us to accurately determine the real age of users. If we discover that personal data of an individual under the age of 14 has been collected inadvertently, we will make every effort to delete the relevant data as soon as possible. Alternatively, the guardian of the minor can contact us by sending an email to [] to request the deletion of the data.

6 Third-party providers and their services

To ensure a smooth browsing experience, you may encounter content or web links provided by third parties (referred to as "third parties") that are outside the control of Teplore and its partners. Teplore has no control over such third parties. You may choose whether to access links, content, products and services provided by third parties.

Teplore has no control over the privacy and data protection policies of third parties, who are not bound by this Policy. Before submitting personal information to third parties, please refer to the privacy protection policies of those third parties.

7 How your personal data is transferred globally

As a global company, Teplore may share your personal information within the Teplore organization (including subsidiaries, affiliates, and parent company) or with our suppliers and business partners to the extent permitted by law. We may also transfer your information to other countries or regions where we conduct business. In addition, as we may not have a data storage center in your country, your personal data may also be transferred to a data center outside your country for storage. In such cases, Teplore will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable laws. This includes employing various legal mechanisms, such as implementing standard contractual clauses approved by the European Commission or obtaining the consent for the cross-border transfer of personal data, or implementing security measures such as data anonymization before cross-border data transfer, when personal data of data subjects located in the European Union is transferred to countries or regions that do not provide an equivalent level of data protection recognized by the European Union.

8 How this policy is updated

Teplore reserves the right to update or modify this Policy from time to time. If there are changes to our Privacy Policy, we will publish the latest version of the Privacy Policy here. If we make significant changes to the Privacy Policy, we may also notify you through different channels, such as posting a notice on our website or sending an email (sent to the email address specified in your account). If required by applicable data protection laws, we will also seek your consent for any significant changes that affect how we use your personal information. We recommend that you regularly check this page to stay informed about our privacy practices.

9 How to contact Teplore

If you have any questions, concerns, or suggestions, please contact us. We will respond to you as soon as possible. If you are not satisfied, you may also file a complaint through the following channels: []. 

When Teplore processes your personal data in accordance with this Privacy Policy, the relevant Teplore entity that responds to your requests, contacts you, provides products or services to you, or enters into or is about to enter into a contract with you is the controller of the personal data.

Last updated: February 2024