Services
Documents, network
and lifetime support.
Everything you need around the hardware — downloadable documentation, a global service and supply network, and end-to-end service from first sketch to long-term O&M.
01 — Downloads
Resource center.
Datasheets, manuals, certificates, warranty terms and project cases — filter by product, document type and language.
Are you a Teplore partner or staff member with documents to publish? Sign in to the resource console →
02 — Service Network
Close to your project, worldwide.
Six service hubs with regional after-sales and spare-parts points, plus in-stock warehouses for short-lead-time dispatch.
Cloud data is hosted on AWS in Germany and Australia, keeping it in-region for security and privacy.
Cloud data for Powerview and remote monitoring is hosted on Amazon Web Services in Germany and Australia, keeping data in-region for security and privacy.
03 — Service Scope
Services across the system's life.
System design & sizing
We size capacity and power to your load profile, tariff and grid — air- or liquid-cooled, single cabinet or paralleled plant.
EMS & controls integration
Local Controller for millisecond on-site response, Powerview for operations, and open APIs and Modbus to connect your platform.
Installation & commissioning
Outdoor-rated cabinets and turnkey containers, configured for regional voltages and codes, commissioned and grid-tested before handover.
Remote monitoring & O&M
Round-the-clock visibility of state, dispatch and alarms across single sites or fleets — data hosted on AWS in Germany and Australia for security and privacy.
Warranty & support
A 15-year system warranty backed by regional spare-parts points and a responsive support team.
Training & handover
We hand over documentation and train your operators on the EMS, so your team can run the system with confidence.
How we work
A clear path from enquiry to operation.
Consult
Share your load, tariff and grid. We frame the problem and constraints.
Design
We size the battery and EMS, choose cooling and voltage, and propose a configuration.
Deliver
Cabinets or containers are built, configured for your market and shipped.
Commission
On-site installation, grid testing and EMS bring-up, through to a verified handover.
Operate
Remote monitoring, maintenance and support keep performance steady for years.
Customization
Engineered for your scenario.
Standard products fit most sites — but not all. Tell us the conditions on the ground and we tailor the product to match: the customer's site, microgrids, islands and coastal sites, high-temperature and low-temperature environments, and other demanding scenarios.
Project site
Configured to the real constraints on the ground — footprint, access, ambient and load profile.
Microgrids
PV, gensets and storage under one controller for resilient, islandable power.
Islands & coastal
Salt-fog and humidity-hardened builds for island, coastal and offshore-adjacent sites.
High temperature
Cooling and derating tuned for hot climates and high-ambient installations.
Low temperature
Heating and cold-start provisions for sub-zero and high-altitude environments.
…and other special scenarios — share the conditions and our engineers will tailor the configuration.